FAQs
How many days does it take to ship a product?
We are 'Made To Order', and hence time to dispatch may vary from product to product. Normally, we would require 15-20 Days. You may reach us at, info@poojashroff.in or Whatsapp us at, +91 9911000389 so that we can assist you with the appropriate details for the product.
Please Note:- Post Shipment, the courier takes somewhere around 3 to 5 working days to deliver the item.
Do you ship items globally?
Yes, we ship worldwide
What are the Shipping Charges?
- 300/- per order
- International Shipping Charges will be as per actuals.
Do I have to pay the Custom Duty Charges?
Yes, Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.
Can I order for COD (Cash On Delivery)?
Yes, we accept COD (Cash On Delivery)
Is COD available for International Order?
We really apologize at the moment we do not have COD Option for International Customers. For you need any assistance, you may reach us at WhatsApp number, +91 9911000389
Is there an Express Delivery (Shipping Within 24-48 hrs)?
Yes, we do have Express Delivery, however it would also depend on the season. Please feel free to reach out to us personally for the same.
Do you offer Customization?
Yes, customization is possible in terms of colors, adding sleeves, and other minor customization. For additional customization, you can contact us at +91 9911000389 or email at info@poojashroff.in
How do I get my outfit altered?
Usually, the measurements are accurate and the alteration is quite minimal. However, if anything comes up we would be happy to assist you.
Is there a Return/Exchange or Refund for a Product?
We have NO RETURN/NO EXCHANGE policy. It is advised to check for your size requirements before you make a purchase order.
In case of any damage on the delivered product please get in touch within 72 hours of delivery with a video and pictures. Our return and exchange policy is however subject to the following:
(a) All custom made orders are non-returnable and non-exchangeable
(b) Items should be exchanged within 2 Days unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please call us at +91 9911000389 before you send in the return
(c) In case of any return the shipping charges will be borne by the customer.
(d) We will not be not responsible for any damage caused in return transit or courier of the product.